Sales/Retail Card
Retail Card is a leading provider of private label credit cards, and also provides Dual Cards, general purpose co-branded credit cards and small- and medium-sized business credit products. Within Retail Card, we have programs with 26 national and regional retailers, which have approximately 40,000 retail locations—including department stores, specialty retailers, mass merchandisers, and e-retailers. Partners in this platform include Lowe’s, Sam’s Club, Amazon, PayPal, Gap, JCPenney, Marvel, and more, that are supported by cross-functional teams sitting across our Synchrony sites, co-located in the partners’ offices, or in remote locations.
Our Sales team within Retail Card is the face of Synchrony in the eyes of our partners. We’re trusted advisors and bring along technologies that drive growth and opportunities across the board for Synchrony and our partners.
We focus on relationships. We work closely with our partners to become trusted advisors as we help them build their businesses.
Our investments in technology across multiple touch points—in-store, online and mobile—allow us to engage consumers when and where they want. Our programs and tools strengthen the relationship between our business partners and their customers, driving growth and opportunity across the board.
“All of us at CareCredit wake up every morning thinking about how to realize our vision of being a more comprehensive healthcare solution in patient financing for each of our customers and partners”
— Beto Casellas
Specialties within Retail Card
Portfolios:
Walmart, Sams club, Gap, JCP, Lowes, PayPal, Amazon, American Eagle, TJX, HSN, Zulily, AtHome, Crate&Barrel, Dick’s Sporting Goods, SteinMart, Mens Wearhouse, Belk, Fleet Farm, Evine, Google, ebates, Marvel, Stash, Cathay Pacific, Nissan, Fareportal
Affiliate Businesses
- GPS
- Loop
View an example career map:
- Download: Career Map
Functional Critical Experiences
Activities that develop functional craftsmanship.
- Business Negotiation—Drive agreement and adoption of join objections
- Business Planning—Create and build plans to deliver on business goals
- Commercial Implementation—Develop and manage the competencies and processes that deliver products/services in-market
- Consultative Selling—Identify, assess and influence opportunities to optimize growth and partner satisfaction
- Customer Focus—Leverage knowledge of customer to grow profitable sales
- P&L Management—Influence and manage the P&L’s performance to meet or exceed expectations
- Relationship Development—Interact and engage with partners to align and achieve business objectives.
Key initiatives and projects
The Retail Card Sales & Relationship Management teams are continually focused on growing, renewing, and winning new partners in existing and new industries. RC’s goals is to seamlessly integrate new partners into our systems and product offerings. Some of the recent key growth highlights for RC:
- Drove Loan receivables to $65.2 billion in 2018
- Acquired PayPal’s $7.6 billion credit receivables portfolio; extended co-brand program and became exclusive U.S. issuer of PayPal Credit
- Renewed and expanded partnerships with Amazon, Google, JCPenney, Lowe’s, QVC, Sam’s Club and Zulily, among others
- Signed new partnerships, including Home Shopping Network (HSN) and Crate & Barrel
Some of the key goals for 2019 for RC:
- Flawlessly execute the PayPal conversion
- Accelerate growth of Co-Brand by building scalable platforms and pursuing new strategic partners
- Drive commercialization of leading Digital & Payment Capabilities with Retail Card partners
- Commercialize customized marketing offers through digital acceleration and data analytics
- Deploy a cross-functional SWAT team to prioritized portfolios to assess new segments, product suites and value propositions
Functional skills
Courses are available in our Learning Management System for each function within our business. Visit the Learning Center to explore and sign up for courses today.
Leadership
To learn more about each team, visit each leader’s profile and click “Team”.
